Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pulp@tamra.nyc.
Gifts
If the item was marked as a gift when purchased and shipped directly to you,once the returned unopened, original packaging item is received, a refund will be mailed to you, or provided via your refund method of choice.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address indicated on the back of the unopened product's label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, however, some exceptions will be made. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee your shipper.
Need help?
Contact us at pulp@tamra.nyc for questions related to refunds and returns.
Thank You.
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